Shipping & Delivery Policy
1. Shipping Timelines
We aim to dispatch all non-customized orders within 3–5 working days of order confirmation.
- Domestic Orders (India): Delivered within 7–10 working days after dispatch.
- Customized or Pre-Order Products: Delivery timelines will be shared individually at the time of order confirmation.
- International Orders: Delivery timelines vary based on destination and customs clearance (typically 10–15 working days).
Please note: Weekends, public holidays, or unexpected delays (such as weather, transport strikes, or natural events) may extend delivery timelines slightly.
2. Delivery Process
We partner with trusted courier and logistics companies to ensure your package arrives safely.
Here’s what to expect:
- Once your order ships, you will receive an email and/or WhatsApp message with a tracking ID.
- Deliveries are made Monday to Saturday, between 10 AM – 6 PM.
- Our delivery partners will contact you using the phone number provided at checkout.
- For large shipments (like bulk bedding or hotel orders), deliveries are made to the ground floor or society gate. Please arrange assistance for movement beyond that point.
3. Order Tracking
As soon as your order is dispatched, you’ll receive:
- A tracking number via email/SMS/WhatsApp.
- A link to track your shipment in real time through our courier partner’s website.
If you do not receive tracking details within 5 working days, please reach out to us at [email protected].
4. Shipping Charges
- Within India: Free shipping on all prepaid orders above ₹2,000.
- Orders below ₹2,000: A nominal shipping fee applies, visible at checkout.
- International Orders: Shipping charges vary by destination and will be calculated at checkout. Customs duties or import taxes, if applicable, are the responsibility of the customer.
5. Address Accuracy & Delivery Attempt
Please ensure your shipping address, pin code, and contact number are entered correctly at checkout.
- If the address is incomplete or incorrect, delivery delays or failed attempts may occur.
- If the courier is unable to deliver after three attempts, the order will be returned to us, and re-shipping charges will apply.
- Orders once marked as “delivered” by the courier are considered completed.
6. Packaging & Product Safety
Every Threadora product is packed using protective materials to ensure safety in transit.
Before signing for the delivery, we recommend:
- Inspecting the outer packaging for any visible damage.
- Recording an unboxing video while opening the package (mandatory for any damage claims).
If any issues are found, contact us within 24 hours at [email protected] with your order details and photos/videos
7. Order Cancellation Before Dispatch
If you wish to cancel your order before it’s dispatched:
- Please email us at [email protected] within 12 hours of placing your order.
- Once shipped, the order cannot be cancelled.
8. Disclaimer
- Threadora Homes is not responsible for delays caused by courier companies, customs, or unforeseen circumstances.
- Delivery timelines mentioned are estimates and not guaranteed commitments.
- All deliveries are subject to service availability at your location.
For Any Assistance
Our customer care team is here to help.
Visvavandh Home LLP
2nd Floor, 258, Vijay Industrial Estate,
Behind Bhikshuk Gruh, Odhav, Ahmedabad – 383415, India
Email: [email protected]