Privacy Policy
1. Information We Collect
We may collect the following types of information to provide you with a seamless and personalized shopping experience:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Social media details (if shared)
- Feedback, reviews, and communications
- Device, browser, and usage data (via cookies and analytics tools)
We collect this data when you browse our site, make a purchase, subscribe to our newsletter, or interact with our customer care.
2. How We Use Your Information
Your data is used solely to improve your shopping and service experience. Specifically, we use it to:
- Process and fulfill your orders
- Communicate updates about your purchase, shipping, or support
- Send personalized offers, newsletters, and promotional content (you may opt out anytime)
- Improve website performance, usability, and product offerings
- Respond to your queries or feedback
- Comply with applicable laws and prevent fraud
3. Payment and Security
All online payments on our website are securely processed through Razorpay, a trusted and PCI DSS–compliant payment gateway.
We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Threadora Homes does not store or have direct access to your complete payment details (such as credit/debit card numbers or UPI IDs). All transactions are encrypted and processed securely.
4. Cookies and Tracking
We use cookies and similar technologies to:
- Enhance user experience
- Remember your preferences
- Analyze website traffic and usage trends
You can manage or disable cookies through your browser settings, but some site features may not function optimally without them.
5. Third-Party Services
We may use trusted third-party tools and platforms that help us serve you better, including:
- Google Analytics (for traffic analysis)
- Meta Ads (for marketing and retargeting)
- Mailchimp (for email communication)
- WhatsApp Business (for customer support)
These third parties may collect certain data as governed by their respective privacy policies.
6. Data Retention
We retain your personal data for up to five (5) years after your last interaction or purchase, or as required by law, to ensure compliance and improve our services.
7. Data Protection
We implement industry-standard security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. However, no online platform can guarantee absolute security.
8. Age Policy
Our website and products are intended for individuals 18 years and older. We do not knowingly collect information from minors.
9. Your Rights
You have the right to:
- Access or correct your personal information
- Withdraw consent for marketing communications
- Request deletion of your data, subject to legal obligations
- Opt out of promotional emails at any time by clicking “unsubscribe”
10. Sharing of Information
We do not sell or rent your personal data. Information may only be shared with:
- Authorized service providers involved in order fulfillment and delivery
- Legal authorities, when required by law
- Partners or affiliates for legitimate business purposes (under strict confidentiality)
11. Marketing Communication
By subscribing to our newsletter or creating an account, you consent to receive occasional updates, special offers, and stories from Threadora Homes.
You can opt out anytime by clicking the unsubscribe link in our emails.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on our website with an updated “Effective Date.”
13. Contact Us
For any privacy-related queries, concerns, or data access requests, please reach out to us at:
Visvavandh Home LLP
2nd Floor, 258, Vijay Industrial Estate,
Behind Bhikshuk Gruh, Odhav, Ahmedabad – 383415, India
Email: [email protected]
Grievance Officer (if required):
Email: [email protected]